PRODUCTS

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What is the best age to use Mudithara products?

Mudithara products are useful from the moment the first blackheads, pimples, impurities appear. They are formulated thinking about the needs and skin type of young people in pre-adolescence and adolescence, therefore more or less starting from the age of 10. Usually the skin of boys and girls between the ages of 10 and 20 is more complex, it needs effective but at the same time delicate formulas to act in depth without altering the hydrolipidic film, the thin protective layer of the skin surface.

That said, anyone who suffers from impure skin and is in a more mature age group can use Mudithara products without hesitation, they will be an excellent ally in bringing the skin back into balance while avoiding the use of aggressive substances.

Is using a solid detergent like using a regular bar of soap?

Absolutely not! The solid facial cleanser is useful for removing impurities in a gentle way while respecting the skin's PH, it has a completely different formulation to a soap. It has the same characteristics as a liquid facial cleanser but with one more point, it is an excellent friend of the environment because it is made of biodegradable, vegan ingredients and its almost absence of water allows you to use an easily recyclable paper box.

How to activate the two solids?

To best activate solid products, we recommend wetting them with warm-hot water, rubbing the product between your hands and applying the resulting foam/mask to your face.

If your skin does not have painful pimples or inflammation, you can apply the solid cosmetic directly onto your face once it has been rehydrated.

How should I store solid cosmetics?

Make sure to dry solid cosmetics well after each use. You can leave them on a soap dish, placed on the most curved or short side so that the bar touches the soap dish as little as possible. Once they are well dried, you can store them in their paper box or in your own airtight container.

It is advisable to keep solid cosmetics and all other products away from heat, sunlight and humidity.

Can the I DESERVE LOVE elixir be used in combination with the I CHOOSE WISELY cream?

The use of I DESERVE LOVE is recommended especially in the evening as it is a night treatment. On special occasions where the skin appears more demanding than usual, you can also apply a few drops of elixir on a cleansed face during the day, then once absorbed you can apply the I CHOOSE WISELY cream.

How long will it take to see results on my skin?

During the first applications of the products you will notice an improvement in hydration and texture, but the first visual results on the skin can vary from person to person. Generally, improvements begin to be noticeable after 3-4 weeks, but for more evident results it may take several months, which is why constant application is essential.

If you do not notice improvements after a prolonged period, it is advisable to consult a dermatologist.

Can I also use other brands of products while using Mudithara?

Once you have started your Mudithara routine, we recommend that you do not mix other products or active ingredients to avoid altering the balance of your skin, reducing its benefits or causing irritation. Instead, you can easily integrate a make-up remover and sunscreen, making sure that the latter is non-comedogenic.

How often should I exfoliate my skin?

It is usually recommended to do a good exfoliation at least once a week. If we have very impure or dull skin, we can exfoliate even twice a week.

I just started using Mudithara products but I notice a worsening, what should I do?

Sometimes it can happen that there is a worsening in the first weeks of using products for impure skin. This can happen because the skin is reacting to the purifying and regenerating active ingredients, bringing the impurities to the surface. Normally within a few days or weeks the skin harmonizes. If at any time redness, heat and sensations of discomfort/uncomfort should appear, stop using it immediately and consult your dermatologist.

Once opened, how long does the product keep?

On the label of each product there is a drawing of a jar with an open cap, the PAO (period after opening) with a number inside that indicates the months within which it is safe to use the cosmetic once opened.

Are Mudithara products medicines?

No, all our products are cosmetics and should not be considered as pharmacological products. They can be used in combination with the latter after consulting with your dermatologist.

Are Mudithara products Nickel tested?

Yes, tests are performed to verify the degree of presence of Nickel in our products and therefore also be suitable for subjects with allergies to this element. Nickel could be present in a cosmetic, since it is an element that can be found in the environment or in production processes. By carrying out the Nickel test we can determine if there are concentrations in the product that cannot cause reactions, or that its presence is lower than the threshold of 1 ppm, considered the safe threshold to not present possible allergic reactions.

SHIPPING

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What is the shipping cost?

The shipping rate on Italian territory is €6.90. For all orders over €79, shipping costs are free.

We currently ship to the following EU countries:

AUSTRIA €10.90, for orders over €130 shipping costs are free.

FRANCE €13.90, for orders over €130 shipping costs are free (except Corsica).

GERMANY €10.90, for orders over €130 shipping costs are free.

SPAIN €15.90, for orders over €130 shipping costs are free (not Canary Islands, Balearic Islands, Ceuta, Melilla).

When will my order be shipped?

We try to be as fast as possible, orders are processed within 24-48 hours (excluding weekends and holidays) after receiving the order confirmation email. When we ship your order, you will receive a notification.

When will I receive my order?

Italian territory: delivery times are 24/48 hours, except for Venice, the smaller islands and less served locations where the timing could vary to 3-6 days.

For abroad the timing may vary from 4 to 9 days.

During certain times of the year, such as holidays or promotions, there may be delays due to high order volumes. We will do our best to get your products to you as soon as possible.

Deliveries are made on weekdays (Monday to Friday). Deliveries are not made on Italian holidays. Visit the Shipping & Delivery page for more complete information.

I can't see the shipment tracking

Normally the code to track your order is generated by the courier and sent to your email. It becomes active within 24 working hours from the moment you receive confirmation of shipment. Visit the Shipping & Delivery page for more complete information.

Delivery issues

If you encounter any delays or any problems related to delivery, we recommend that you contact the expected courier directly and if you cannot find a suitable solution you can contact us at the email address: info@mudithara.com

What can I do if the courier doesn't find me at home at the time of delivery?

In case of absence at the time of delivery, the courier will contact you to arrange a new delivery. For this reason, it is important to provide your telephone number at check out.

PAYMENTS

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Can I pay by cash on delivery or bank transfer?

Unfortunately no, Mudithara has not enabled payment by cash on delivery or bank transfer.

ORDERS

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Can I cancel my order once it is confirmed?

Once your order is confirmed, you cannot cancel it. Once you have received your order, you can request your right of withdrawal. You can find more detailed information on the Returns, Exchanges and Refunds page.